User Services » Connectivity http://userservices.blog.gustavus.edu A division of Technology Services Fri, 13 Nov 2009 16:06:03 +0000 http://wordpress.org/?v=2.8.6 en hourly 1 SPACE / LOCKER down 11/10/2009 http://userservices.blog.gustavus.edu/2009/11/10/space-locker-down-11102009/ http://userservices.blog.gustavus.edu/2009/11/10/space-locker-down-11102009/#comments Tue, 10 Nov 2009 16:16:23 +0000 Steven Vogt http://userservices.blog.gustavus.edu/?p=281 Due to heating and cooling problems SPACE / LOCKER has been having intermittent problems. This server has been shutdown to preserve its data. This will affect classes and departments using this server for storage. If you have questions, please call the Technology Helpline x6111.

]]> http://userservices.blog.gustavus.edu/2009/11/10/space-locker-down-11102009/feed/ 0 Technology Helpline Orientation Hours http://userservices.blog.gustavus.edu/2009/09/01/technology-helpline-orientation-hours-2/ http://userservices.blog.gustavus.edu/2009/09/01/technology-helpline-orientation-hours-2/#comments Wed, 02 Sep 2009 00:54:10 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=209 The Technology Helpline will be open all weekend! You can find us in multiple locations throughout the weekend.

Friday, September 4th (New Students Arrive!)
Helpline Hours (Olin computer lab): 8am-5pm
We will be in the Bookmark: 9am – 5pm (stop by and pick up an ethernet cable, courtesy of GTS)
Helpline Laptop Help (Olin lobby): 10am – 3pm
We will be in the ResHalls: 10am – 3pm

Saturday, September 5th
Helpline Hours (Olin computer lab): 8am-5pm
We will be in the Bookmark: 10am – 5pm (stop by and pick up an ethernet cable, courtesy of GTS)
Helpline Laptop Help (Olin lobby): 10am – 4pm

Sunday, September 6th
Helpline Hours (Olin computer lab): 11am-8pm
Helpline Laptop Help (Olin lobby): 11am – 4pm
We will be in the ResHalls: 2pm-5pm

Monday, September 7th
Helpline Hours (Olin computer lab): 8am-8pm
We will be in the Bookmark: 8:30am – 6pm (stop by and pick up an ethernet cable, courtesy of GTS)
Helpline Laptop Help (Olin lobby): 10am – 4pm
We will be in the ResHalls: 1pm – 4pm

Tuesday, September 8th
Helpline Regular Hours

]]> http://userservices.blog.gustavus.edu/2009/09/01/technology-helpline-orientation-hours-2/feed/ 0 Technology Updates http://userservices.blog.gustavus.edu/2009/07/29/technology-updates/ http://userservices.blog.gustavus.edu/2009/07/29/technology-updates/#comments Wed, 29 Jul 2009 16:36:39 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=201 As the summer draws to a close and Gusties start thinking of their return to campus, we wanted to pass along some technology information and updates.  If you have any questions or concerns regarding this information or any other technology needs, please contact the Technology Helpline at helpline@gustavus.edu or 507-933-6111.

Printing on Campus
To address the growing cost of paper, ink and printers on campus, and to encourage thoughtful choices of when to print, the College is expanding its use of the print accounting system this fall. Students will be allowed 600 units (single sided black and white) of printing per academic year at no charge.  Charges for any printing that exceeds the 600-unit maximum will be five cents per unit, and billed to the student’s account. Unused printing allotments will not carry over to subsequent years.  For more detailed information regarding the printing policy, please see https://gustavus.edu/gts/Printing.

Residence Hall Labs
To better serve the needs of the students using the residence hall computer labs, some of the labs have been reconfigured to include spaces more conducive for group study, kiosks for quick access, and laptop stations.  If you have suggestions or feedback regarding these changes or suggestions for changes in the residence hall computer labs, please email helpline@gustavus.edu.

Symantec Endpoint Protection
All personally-owned Windows computers registering on the campus network this fall will be required to update to the newest version of Symantec Endpoint Protection.  The newest version brings added security features and increased protection from viruses and spyware.

Guest Access/Wireless/Network
Improvements and segmenting have taken place with the wireless and wired networks on campus this summer.  These changes, mostly invisible to the end users, should deliver faster and more reliable Internet access to all.  Guests of the college should access the GustieGuest wireless network.  Students in the residence halls are reminded that a wired connection is always faster and more reliable than wireless.  If you need an Ethernet cable – stop by the Technology Helpline and pick one up for free.

Home Directory Space
Network storage space has increased over the summer allowing all users more space.

Helpline in the Library
The Technology Helpline is planning on opening a satellite desk in the Library during the evening to help you with any technology issues or problems.  Look for us in the Library.

GusTV
Tired of paying for cable?  Check out GusTV.  GusTv is an IPTV pilot project that allows users to access basic cable channels via their wired Internet connection.  For more information, please see https://gustavus.edu/gts/GusTv.

Helpline Twitter
Are you using Twitter to stay connected and up to date with your friends?  Add the Technology Helpline to your Twitter feed.

If you have any other questions or concerns, please contact the Technology Helpline.

Nick Sonsteby

Technology Helpline Coordinator
User Services – Technology Services
Gustavus Adolphus College
nsonsteb@gustavus.edu
507-933-7130

http://gustavus.edu/gts

User Services Blog
http://userservices.blog.gustavus.edu

]]> http://userservices.blog.gustavus.edu/2009/07/29/technology-updates/feed/ 0 Welcome Class of 2012 http://userservices.blog.gustavus.edu/2008/08/29/welcome-class-of-2012-2/ http://userservices.blog.gustavus.edu/2008/08/29/welcome-class-of-2012-2/#comments Fri, 29 Aug 2008 15:11:35 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=113

https://gustavus.edu/gts/Incoming_Student_Technology_FAQ

Technology Services would like to answer any questions you might have in regards to technology at Gustavus. We have created a Frequently Asked Questions web page that should hopefully answer all the questions you might have.

Please contact us if you have any questions after reading through the Frequently Asked Questions.

We can be reached at:

helpline@gustavus.edu

507-933-6111

http://gustavus.edu/gts ]]> http://userservices.blog.gustavus.edu/2008/08/29/welcome-class-of-2012-2/feed/ 0 Faster and more reliable Internet http://userservices.blog.gustavus.edu/2007/12/14/faster-and-more-reliable-internet/ http://userservices.blog.gustavus.edu/2007/12/14/faster-and-more-reliable-internet/#comments Fri, 14 Dec 2007 14:46:07 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/2007/12/14/faster-and-more-reliable-internet/ Wireless is a great thing, there is no getting around that.

Although this is true, sometimes you need a more reliable connection to the Internet. We recommend that you disable your wireless card on your laptop and plug your computer into an ethernet jack for those times when reliability is a must.

To ensure this reliable service to you, we are offering an Ethernet cord free to any student that doesn’t have one. If you do not have an Ethernet cord, stop by the Technology Helpline and pick one up. We are located on the main floor of Olin. They are 25 feet long and should be long enough for any room.

If you have any questions, please contact the Technology Helpline at helpline@gustavus.edu or 507-933-6111.

]]> http://userservices.blog.gustavus.edu/2007/12/14/faster-and-more-reliable-internet/feed/ 1 Technology Helpline Orientation Hours http://userservices.blog.gustavus.edu/2007/08/31/technology-helpline-orientation-hours/ http://userservices.blog.gustavus.edu/2007/08/31/technology-helpline-orientation-hours/#comments Fri, 31 Aug 2007 19:06:37 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/2007/08/31/technology-helpline-orientation-hours/ Friday
Helpline 8am – 4:45pm Olin Hall Computer Lab

Call x6111 for assistance getting registered on the Gustavus network.

In Hall Support 10am – 3pm

Stop by our tables in the main entrance areas of Pittman, Sohre, and Norelius.

Walk Up Computer Help 10am – 3pm

Stop by Olin’s main floor lobby for assistance registering your computer.

Book Mark 9am – 5pm

We will be in the Bookmark answering any questions you might have.

Saturday
Helpline – 8am – 4:45pm Olin Hall Computer Lab
Open House 12:30pm – 3:30pm
Book Mark 10am – 5pm

Sunday
Helpline Hours – 11 am – 8 pm Olin Hall Computer Lab
Walk Up Help – 11am – 3pm
In Hall Support (Pittman, Sohre, and Norelius) 1pm – 4pm

Monday
Helpline – 8am – 8pm Olin Hall Computer Lab
Walk up – 10am – 3pm
In Hall Support (Pittman, Sohre, and Norelius) – 1pm – 4pm
Book Mark – 8:30am – 6pm

Tuesday
First Day of Classes (Start Helpline’s Regular Hours)

Helpline – Regular Hours – 8am – 12 midnight Olin Hall Computer Lab

Walk up Hours 4pm – 7pm Olin Hall Computer Lab

]]> http://userservices.blog.gustavus.edu/2007/08/31/technology-helpline-orientation-hours/feed/ 0 Schaefer (North End) Network Re-Wiring http://userservices.blog.gustavus.edu/2007/03/15/schaefer-north-end-network-re-wiring/ http://userservices.blog.gustavus.edu/2007/03/15/schaefer-north-end-network-re-wiring/#comments Thu, 15 Mar 2007 16:40:12 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/2007/03/15/schaefer-north-end-network-re-wiring/ This afternoon (Thursday, March 15th) and tomorrow morning  there will be some short disruptions to the network connectivity in the north end of Schaefer.

Thank you for your patience while we make this upgrade.

If you have any questions, please contact the Technology Helpline at x6111.

]]> http://userservices.blog.gustavus.edu/2007/03/15/schaefer-north-end-network-re-wiring/feed/ 0 GAC Squad – Today! http://userservices.blog.gustavus.edu/2007/03/08/gac-squad-today/ http://userservices.blog.gustavus.edu/2007/03/08/gac-squad-today/#comments Thu, 08 Mar 2007 15:58:37 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/2007/03/08/gac-squad-today/ Need help registering your computer on the Gustavus (wired or wireless) network? Do you have virus-related computer problems?

Today, March 8th, the Gustavus Technology Helpline will be running its GAC Squad from 2:30pm-9:00pm in the Olin Computer Lab.

During this time, the Technology Helpline will be helping students register their computers on the wired and wireless networks and helping students with virus-related computer problems. This service does not require an appointment, however we ask that students remain in Olin while the Technology Helpline is working on their computer.

Bring your laptops! Bring your homework!
If you have any questions or comments on services you would like to see us add, please email us at helpline@gustavus.edu or call the Technology Helpline. (x6111)

-Nick Sonsteby
Technology Helpline Coordinator

]]> http://userservices.blog.gustavus.edu/2007/03/08/gac-squad-today/feed/ 0 Network Maintenance in Schaefer/Theater http://userservices.blog.gustavus.edu/2007/03/07/network-maintenance-in-schaefertheater/ http://userservices.blog.gustavus.edu/2007/03/07/network-maintenance-in-schaefertheater/#comments Wed, 07 Mar 2007 21:37:21 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/2007/03/07/network-maintenance-in-schaefertheater/ Starting tomorrow (Thursday, March 8th) and during the next few days there will be some short disruptions to the network connectivity in the north end of Schaefer – The Theater area primarily.

A conscious effort will be made so that each port will only be down for a short period of time (under 10 minutes). However, there might be short complete outages during this upgrade.

Thank you for your patience while we make this upgrade.

If you have any questions, please contact the Technology Helpline at x6111.

]]> http://userservices.blog.gustavus.edu/2007/03/07/network-maintenance-in-schaefertheater/feed/ 0 GAC Squad – Tonight! http://userservices.blog.gustavus.edu/2007/03/05/gac-squad-tonight/ http://userservices.blog.gustavus.edu/2007/03/05/gac-squad-tonight/#comments Mon, 05 Mar 2007 19:26:07 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/2007/03/05/gac-squad-tonight/ Need help registering your computer on the Gustavus (wired or wireless) network? Do you have virus-related computer problems?

Today, March 5th, the Gustavus Technology Helpline will be running its GAC Squad from 5:00-9:00pm in the Olin Computer Lab.

During this time, the Technology Helpline will be helping students register their computers on the wired and wireless networks and helping students with virus-related computer problems. This service does not require an appointment, however we ask that students remain in Olin while the Technology Helpline is working on their computer.

Bring your laptops! Bring your homework!
If you have any questions or comments on services you would like to see us add, please email us at helpline@gustavus.edu or call the Technology Helpline. (x6111)

-Nick Sonsteby
Technology Helpline Coordinator

]]> http://userservices.blog.gustavus.edu/2007/03/05/gac-squad-tonight/feed/ 0