User Services » Helpline http://userservices.blog.gustavus.edu A division of Technology Services Fri, 13 Nov 2009 16:06:03 +0000 http://wordpress.org/?v=2.8.6 en hourly 1 The Technology Helpline is Hiring http://userservices.blog.gustavus.edu/2009/11/12/the-technology-helpline-is-hiring/ http://userservices.blog.gustavus.edu/2009/11/12/the-technology-helpline-is-hiring/#comments Thu, 12 Nov 2009 15:41:54 +0000 Tami Aune http://userservices.blog.gustavus.edu/?p=309 helpwantedLooking for an on-campus job?  Gustavus Technology Services is currently seeking student employees to work on campus at the Technology Helpline.

Do you
… enjoy computers?
… have excellent communication skills?
… want to learn more about technology?

Available positions will begin with training sessions during January Term.

Please apply at http://gustavus.edu/helplineapp before November 24th.

Please contact Tami Aune if you have questions or concerns.

]]> http://userservices.blog.gustavus.edu/2009/11/12/the-technology-helpline-is-hiring/feed/ 0 SPACE / LOCKER down 11/10/2009 http://userservices.blog.gustavus.edu/2009/11/10/space-locker-down-11102009/ http://userservices.blog.gustavus.edu/2009/11/10/space-locker-down-11102009/#comments Tue, 10 Nov 2009 16:16:23 +0000 Steven Vogt http://userservices.blog.gustavus.edu/?p=281 Due to heating and cooling problems SPACE / LOCKER has been having intermittent problems. This server has been shutdown to preserve its data. This will affect classes and departments using this server for storage. If you have questions, please call the Technology Helpline x6111.

]]> http://userservices.blog.gustavus.edu/2009/11/10/space-locker-down-11102009/feed/ 0 Technology Helpline Orientation Hours http://userservices.blog.gustavus.edu/2009/09/01/technology-helpline-orientation-hours-2/ http://userservices.blog.gustavus.edu/2009/09/01/technology-helpline-orientation-hours-2/#comments Wed, 02 Sep 2009 00:54:10 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=209 The Technology Helpline will be open all weekend! You can find us in multiple locations throughout the weekend.

Friday, September 4th (New Students Arrive!)
Helpline Hours (Olin computer lab): 8am-5pm
We will be in the Bookmark: 9am – 5pm (stop by and pick up an ethernet cable, courtesy of GTS)
Helpline Laptop Help (Olin lobby): 10am – 3pm
We will be in the ResHalls: 10am – 3pm

Saturday, September 5th
Helpline Hours (Olin computer lab): 8am-5pm
We will be in the Bookmark: 10am – 5pm (stop by and pick up an ethernet cable, courtesy of GTS)
Helpline Laptop Help (Olin lobby): 10am – 4pm

Sunday, September 6th
Helpline Hours (Olin computer lab): 11am-8pm
Helpline Laptop Help (Olin lobby): 11am – 4pm
We will be in the ResHalls: 2pm-5pm

Monday, September 7th
Helpline Hours (Olin computer lab): 8am-8pm
We will be in the Bookmark: 8:30am – 6pm (stop by and pick up an ethernet cable, courtesy of GTS)
Helpline Laptop Help (Olin lobby): 10am – 4pm
We will be in the ResHalls: 1pm – 4pm

Tuesday, September 8th
Helpline Regular Hours

]]> http://userservices.blog.gustavus.edu/2009/09/01/technology-helpline-orientation-hours-2/feed/ 0 Technology Helpline (IEX) Hours http://userservices.blog.gustavus.edu/2009/01/05/technology-helpline-iex-hours/ http://userservices.blog.gustavus.edu/2009/01/05/technology-helpline-iex-hours/#comments Mon, 05 Jan 2009 14:07:27 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=174 January Term (IEX) hours
  • Monday–Thursday: 9 a.m. to 7:00 p.m.
  • Friday: 9 a.m. to 4:00 p.m.
  • Saturday: Closed. However, you can still leave voice mail or e-mail
  • Sunday: Closed. However, you can still leave voice mail or e-mail

http://gustavus.edu/gts/Technology_Helpline

]]> http://userservices.blog.gustavus.edu/2009/01/05/technology-helpline-iex-hours/feed/ 0 I just LOST my 19 page paper!! http://userservices.blog.gustavus.edu/2008/12/10/i-just-lost-my-19-page-paper/ http://userservices.blog.gustavus.edu/2008/12/10/i-just-lost-my-19-page-paper/#comments Wed, 10 Dec 2008 22:25:39 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=169 It is that time of year when final papers are being written, stress is upon students, and late nights are common.

Never leave a lab computer for any reason without first saving your document to a known location (flash drive, home directory) . If you leave the computer for more than 1 hour, the computer will reboot and your paper and/or changes will be lost.

Gustavus Technology Services would like to remind everybody that backing up data and saving frequently is more important than ever – especially near the end of the semester – when large and very important papers or Powerpoints are being created. When saving documents, make sure you check the location of where you are saving the document. (home directory, flash drive, etc)

Great ways to back up your data:

  • Flash Drive
  • Home Directory
  • Emailing it to a second email address such as GMail, Yahoo! Mail, etc (for backup purposes only)
  • External Hard Drive
  • Creating incremental backups using any of the mediums mentioned. (just in case your document is corrupted)

Bad ways to back up your data:

  • Old 3.5 floppy disks (small storage size and prone to failure)
  • Just emailing it to yourself and using that as your only copy. However, you can email it to yourself and then work on it, but make sure you save as a new file to your Home Directory. If you just open it and save it, straight from your email, it will save it in the Temporary Internet Files, and once the lab computer is restarted, it will be gone.

If you think you may have lost your document or it has become corrupted AND you had saved it on your Home Directory, please stop by the Technology Helpline. We may be able to recover at least some of it.

If you have any questions or would like help saving files to your home directory, please stop by the Technology Helpline or visit our web page:

http://www.gustavus.edu/gts/Technology_Helpline

]]> http://userservices.blog.gustavus.edu/2008/12/10/i-just-lost-my-19-page-paper/feed/ 0 Thanksgiving Helpline Hours http://userservices.blog.gustavus.edu/2008/11/20/thanksgiving-helpline-hours/ http://userservices.blog.gustavus.edu/2008/11/20/thanksgiving-helpline-hours/#comments Thu, 20 Nov 2008 15:05:00 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=159 Tuesday, November 25th:
8am – 4:45pm

Wednesday, November 26th:
8am – 4:45pm (limited staff)

Thursday, November 27th:
Closed

Friday, November 28th:
Closed

Saturday, November 29th:
Closed

Sunday, November 30th:
Closed

Monday, December 1st:
Back to Regular Hours

]]> http://userservices.blog.gustavus.edu/2008/11/20/thanksgiving-helpline-hours/feed/ 0 Google Calendar Training http://userservices.blog.gustavus.edu/2008/09/23/google-calendar-training-2/ http://userservices.blog.gustavus.edu/2008/09/23/google-calendar-training-2/#comments Tue, 23 Sep 2008 18:53:53 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=139

What: Google Calendar Training
Who: Gustavus Faculty and Staff
Where: Olin 124B
When:

  • Wednesday, 9/24, 10:30 am
  • Monday, 10/6, 11:00 am
  • Tuesday, 10/14, 2:00 pm

If these times will not work, but you would like a tutorial, please e-mail helpline@gustavus.edu or call x6111 to schedule a time. For more information about the Gustavus edition of Google Calendar, please visit our web site http://gustavus.edu/gts/Google_Calendar . ]]> http://userservices.blog.gustavus.edu/2008/09/23/google-calendar-training-2/feed/ 1 E-mail Password Change http://userservices.blog.gustavus.edu/2008/09/23/e-mail-password-change/ http://userservices.blog.gustavus.edu/2008/09/23/e-mail-password-change/#comments Tue, 23 Sep 2008 14:49:25 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=133 Starting October 15th 2008,  you will be asked to change your Gustavus e-mail password at least once per year.

If you haven’t changed your Gustavus e-mail password in the last year. Please take note below.

Please assist us in better protecting your Gustavus account and the accounts of other Gustavus users by changing your password sometime before October 15th. You can change your password by going to https://gts.gac.edu/gts/tools

If you need help changing your password or reconfiguring your software, please call the Technology Helpline at x6111

]]> http://userservices.blog.gustavus.edu/2008/09/23/e-mail-password-change/feed/ 0 Technology Helpline Fall Semester Hours http://userservices.blog.gustavus.edu/2008/08/30/technology-helpline-fall-semester-hours/ http://userservices.blog.gustavus.edu/2008/08/30/technology-helpline-fall-semester-hours/#comments Sat, 30 Aug 2008 19:33:14 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=123 Monday-Thursday:
8am-11pm

Friday:
8am-4:45pm

Saturday:
12pm – 5pm

Sunday:
3pm-10pm

]]> http://userservices.blog.gustavus.edu/2008/08/30/technology-helpline-fall-semester-hours/feed/ 0 Google Calendar Training http://userservices.blog.gustavus.edu/2008/07/23/google-calendar-training/ http://userservices.blog.gustavus.edu/2008/07/23/google-calendar-training/#comments Wed, 23 Jul 2008 20:11:18 +0000 Nicholas Sonsteby http://userservices.blog.gustavus.edu/?p=112 If you were not able to make it to the Google Calendar Training session on Tuesday, there will be another training session tomorrow, July 24th, 2008, at 3:30pm in Olin 124.

For more information, please visit our wiki article.

Gustavus’ Google Calendar will enable you to:
* Keep track of your schedule using an easy to use web site.
* Schedule meetings with other Gustavus users.
* Send out invitations to meetings or events and keep track of who has RSVPed.
* Access your calendar from any computer with a web browser and with other devices such as Internet enabled SmartPhones and PDAs.

]]> http://userservices.blog.gustavus.edu/2008/07/23/google-calendar-training/feed/ 0