After receiving some student feedback at the end of last year, Gustavus Technology Services has installed an Epson V500 scanner in each lab. This will allow you to scan documents, pictures, slides, 35mm film, etc.

If you have any feedback, please comment below or e-mail the Technology Helpline or call us at x6111.

Printing on Campus
To address the growing cost of paper, ink and printers on campus, and to encourage thoughtful choices of when to print, the College is expanding its use of the print accounting system this fall. Students will be allowed 600 units (single sided black and white) of printing per academic year at no charge.  Charges for any printing that exceeds the 600-unit maximum will be five cents per unit, and billed to the student’s account. Unused printing allotments will not carry over to subsequent years.  For more detailed information regarding the printing policy, please see https://gustavus.edu/gts/Printing.

Residence Hall Labs
To better serve the needs of the students using the residence hall computer labs, some of the labs have been reconfigured to include spaces more conducive for group study, kiosks for quick access, and laptop stations.  If you have suggestions or feedback regarding these changes or suggestions for changes in the residence hall computer labs, please email helpline@gustavus.edu.

Symantec Endpoint Protection
All personally-owned Windows computers registering on the campus network this fall will be required to update to the newest version of Symantec Endpoint Protection.  The newest version brings added security features and increased protection from viruses and spyware.

Guest Access/Wireless/Network
Improvements and segmenting have taken place with the wireless and wired networks on campus this summer.  These changes, mostly invisible to the end users, should deliver faster and more reliable Internet access to all.  Guests of the college should access the GustieGuest wireless network.  Students in the residence halls are reminded that a wired connection is always faster and more reliable than wireless.  If you need an Ethernet cable – stop by the Technology Helpline and pick one up for free.

Home Directory Space
Network storage space has increased over the summer allowing all users more space.

Helpline in the Library
The Technology Helpline is planning on opening a satellite desk in the Library during the evening to help you with any technology issues or problems.  Look for us in the Library.

GusTV
Tired of paying for cable?  Check out GusTV.  GusTv is an IPTV pilot project that allows users to access basic cable channels via their wired Internet connection.  For more information, please see https://gustavus.edu/gts/GusTv.

Helpline Twitter
Are you using Twitter to stay connected and up to date with your friends?  Add the Technology Helpline to your Twitter feed.

If you have any other questions or concerns, please contact the Technology Helpline.

Nick Sonsteby

Technology Helpline Coordinator
User Services – Technology Services
Gustavus Adolphus College
nsonsteb@gustavus.edu
507-933-7130

http://gustavus.edu/gts

User Services Blog
http://userservices.blog.gustavus.edu

Please assist us in better protecting your Gustavus account and the accounts of other Gustavus users by changing your password sometime before October 15th.  You can change your password by going to https://gts.gac.edu/gts/tools.

If you would like an extension, please e-mail helpline@gustavus.edu with the subject “Password Extension.”

If you need help changing your password or reconfiguring your software, please call the Technology Helpline at x6111.

-Nick

For more information, please visit our wiki article.

Gustavus’ Google Calendar will enable you to:
* Keep track of your schedule using an easy to use web site.
* Schedule meetings with other Gustavus users.
* Send out invitations to meetings or events and keep track of who has RSVPed.
* Access your calendar from any computer with a web browser and with other devices such as Internet enabled SmartPhones and PDAs.

Our dual-boot classroom is located in the Olin Technology Center’s teaching computer lab. The lab consists of 9 Mac Mini’s that are running both Mac OSX Tiger and Windows XP. When you sit down at the computer, you are presented with two options: Mac OS X or Windows XP. All you need to do is click your desired operating system and voila! You will be taken to the login screen for either the Windows or OSX.

This teaching classroom was originally designed in summer of 2002 for a quiet, teaching space that could accommodate both Macs and PCs. With those older machines, we needed to have 2 computers (1 Mac, 1 PC) for each station, in a different room in order to reduce noise and heat. Although there were many advantages, there were drawbacks with that setup. If a computer froze or you needed to insert a CD/DVD or use a USB drive, you would be unable to since the computers were behind locked doors. Also, to have 18 computers turned on, all day, with older technology, was an energy waste.

Future plans include upgrading both operating systems to OSX Leopard and Windows Vista. There may even be a triple-option in the future adding a flavor of linux to the mix.

Stop by and give it a test drive. We would love to hear your feedback.

The two keyboards and mice allow groups to work on a project together without the annoyance of swapping around keyboards and mice when different people want to add something to the project. The flexible workspace is perfect for groups writing collaborative papers, creating Powerpoint for group presentations, or working on other computing projects.

There is a calendar on the door that groups may use to sign up to reserve Hector for up to three hours at a time. More on the signup policy can be found here.

For more information visit the Library Blog article.

Tomorrow, October 19th, the Gustavus Technology Helpline will be running its GAC Squad from 2:30-9:00pm in the Olin Computer Lab.

During this time, the Technology Helpline will be helping students register their computers on the wired and wireless networks. This service does not require an appointment, however we ask that students remain in Olin while the Technology Helpline is working on their computer.

Bring your laptops! Bring your homework!
If you have any questions, please call the Technology Helpline. (x6111)

-Nick Sonsteby
Technology Helpline Coordinator

The new printers have caused some unexpected problems in the labs. The problems are due to an incompatibility with the toner cartridges and the new printers. Our toner provider and the Technology Helpline Staff have been working hard trying to resolve the problems. We believe we have the problems resolved.

Users experiencing problems with the printers in the residence halls labs should contact the Technology Helpline (x6111) for help. If the printer control panel is showing an error code, please try pushing the green button with the check mark on it on the printer control panel.

For help setting your personal machine to print to the printer in your residence hall lab, please see Residence Hall Printing or contact the Technology Helpline (x6111).

The Hitlist has matured and changed over the years, and has changed yet again this year.  We hope it will continue to change during the year.  This year we will continue with a wiki based version of the Hitlist.  It will be part of the new and improved GTS web site.

Technology Helpline employees use the Hitlist to stay updated on current events and issues.  The Hitlist also contains information about their work assignments, jobs and upcoming meetings.

New GTS site.

New Technology Helpline Hitlist.

Monday’s Hitlist Page.

The Dutyperson is the full-time staff member “in charge” for the week.  The Dutyperson manages the database, Hitlist and daily functions of the Technology Helpline.  The Dutyperson is the go to person for any questions, concerns or jobs that need attention.  The Dutyperson rotates on a weekly basis.

September Dutyperson Schedule:
September 11 – 15  Tami
September 18 – 22  Nick
September 25 – 29  Jessie

In order to make it possible to accommodate the increased demands for color printing, starting this fall we will be implementing cost accounting measures for color printing in the public labs. The college will provide every user 25 pages of color printing for fall term at no charge. Additional pages can be added for 25 cents per page.

Tracking will be done automatically when a users sends a print job to the color printer. The user will see a pop up window asking for their email username and password.

Comments, questions or concerns regarding this system can be sent to color-printing@gustavsu.edu.