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	<title>User Services &#187; Technology Issues</title>
	<atom:link href="http://userservices.blog.gustavus.edu/category/technology-issues/feed/" rel="self" type="application/rss+xml" />
	<link>http://userservices.blog.gustavus.edu</link>
	<description>A division of Technology Services</description>
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			<item>
		<title>Slow e-mail delivery</title>
		<link>http://userservices.blog.gustavus.edu/2009/11/13/slow-e-mail-delivery/</link>
		<comments>http://userservices.blog.gustavus.edu/2009/11/13/slow-e-mail-delivery/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 16:04:12 +0000</pubDate>
		<dc:creator>Nicholas Sonsteby</dc:creator>
				<category><![CDATA[All Things Email]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Technology Issues]]></category>
		<category><![CDATA[e-mail]]></category>

		<guid isPermaLink="false">http://userservices.blog.gustavus.edu/?p=329</guid>
		<description><![CDATA[Currently, some users are experiencing slow delivery of e-mail. Please be assured that no e-mail is lost. We hope to be back up to full speed later today.
If you have questions or concerns, please contact the Technology Helpline at x6111. Thank you for your patience.
]]></description>
			<content:encoded><![CDATA[<p>Currently, some users are experiencing slow delivery of e-mail. Please be assured that no e-mail is lost. We hope to be back up to full speed later today.</p>
<p>If you have questions or concerns, please contact the Technology Helpline at x6111. Thank you for your patience.</p>
]]></content:encoded>
			<wfw:commentRss>http://userservices.blog.gustavus.edu/2009/11/13/slow-e-mail-delivery/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Adding Other Calendars to Your Google Calendar</title>
		<link>http://userservices.blog.gustavus.edu/2009/11/11/adding-other-calendars-to-your-google-calendar/</link>
		<comments>http://userservices.blog.gustavus.edu/2009/11/11/adding-other-calendars-to-your-google-calendar/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 14:52:26 +0000</pubDate>
		<dc:creator>Tami Aune</dc:creator>
				<category><![CDATA[Technology Issues]]></category>
		<category><![CDATA[Tips and Tricks]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://userservices.blog.gustavus.edu/?p=277</guid>
		<description><![CDATA[One of the fun features of Google Calendar is the ability to add other calendars to your calendar.  There are a number of Gustavus calendars that can be added to your calendar.
If you want to add all the Fine Arts Events, or the Swimming and Diving Calendar, you can.
To add the  Swimming Calendar (or other [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://userservices.blog.gustavus.edu/files/2009/11/selectsport2.jpg"><img class="alignright size-thumbnail wp-image-291" title="selectsport" src="http://userservices.blog.gustavus.edu/files/2009/11/selectsport2-150x150.jpg" alt="selectsport" width="150" height="150" /></a>One of the fun features of Google Calendar is the ability to add other calendars to your calendar.  There are a number of Gustavus calendars that can be added to your calendar.</p>
<p>If you want to add all the Fine Arts Events, or the Swimming and Diving Calendar, you can.</p>
<p>To add the  Swimming Calendar (or other calendar) browse to <a href="http://gustavus.edu/calendar" target="_blank">gustavus.edu/calendar</a> &gt;Click the pop-down under <strong>All Items </strong>&gt; <strong>Select Sport</strong> &gt; <strong>Select your sport</strong>.<a href="http://userservices.blog.gustavus.edu/files/2009/11/selectsport1.jpg"> </a></p>
<p><a href="http://userservices.blog.gustavus.edu/files/2009/11/addcalendar.jpg"><img class="alignleft size-thumbnail wp-image-287" title="addcalendar" src="http://userservices.blog.gustavus.edu/files/2009/11/addcalendar-150x150.jpg" alt="addcalendar" width="150" height="150" /></a></p>
<p>When the calendar loads &gt; Click the &#8220;<strong>Add Sport Swimming and Diving</strong>&#8221; link at the top &gt; Click the <strong>Gustavus Google Calender</strong> Option &gt; Click <strong>Yes</strong>, add this calendar.</p>
<p>After the calendar is added you will find it in your <strong>Other Calendars</strong> list.</p>
<p><a href="http://userservices.blog.gustavus.edu/files/2009/11/calsettingstn.jpg"><img class="alignright size-full wp-image-300" title="calsettingstn" src="http://userservices.blog.gustavus.edu/files/2009/11/calsettingstn.jpg" alt="calsettingstn" width="150" height="74" /></a></p>
<p>If you would like to change the name of the new calendar to something more obvious &#8211; Click the pop down next to the calendar &gt; Click <strong>Calendar Settings</strong>.  Then rename the calendar.</p>
<p>For more information on using Google Calendar, please see the Technology Services Wiki article on <a title="Google Calendar" href="https://gustavus.edu/gts/Google_Calendar" target="_blank">Google Calendar</a>.</p>
]]></content:encoded>
			<wfw:commentRss>http://userservices.blog.gustavus.edu/2009/11/11/adding-other-calendars-to-your-google-calendar/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>SPACE / LOCKER down 11/10/2009</title>
		<link>http://userservices.blog.gustavus.edu/2009/11/10/space-locker-down-11102009/</link>
		<comments>http://userservices.blog.gustavus.edu/2009/11/10/space-locker-down-11102009/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 16:16:23 +0000</pubDate>
		<dc:creator>Steven Vogt</dc:creator>
				<category><![CDATA[Classroom Technology]]></category>
		<category><![CDATA[Connectivity]]></category>
		<category><![CDATA[Helpline]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Technology Issues]]></category>

		<guid isPermaLink="false">http://userservices.blog.gustavus.edu/?p=281</guid>
		<description><![CDATA[Due to heating and cooling problems SPACE / LOCKER has been having intermittent problems.  This server has been shutdown to preserve its data.  This will affect classes and departments using this server for storage.  If you have questions, please call the Technology Helpline x6111.
]]></description>
			<content:encoded><![CDATA[<p>Due to heating and cooling problems SPACE / LOCKER has been having intermittent problems.  This server has been shutdown to preserve its data.  This will affect classes and departments using this server for storage.  If you have questions, please call the Technology Helpline x6111.</p>
]]></content:encoded>
			<wfw:commentRss>http://userservices.blog.gustavus.edu/2009/11/10/space-locker-down-11102009/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t Know Your WebAdvisor Password?</title>
		<link>http://userservices.blog.gustavus.edu/2009/10/28/dont-know-your-webadvisor-password/</link>
		<comments>http://userservices.blog.gustavus.edu/2009/10/28/dont-know-your-webadvisor-password/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 17:43:33 +0000</pubDate>
		<dc:creator>Tami Aune</dc:creator>
				<category><![CDATA[Technology Issues]]></category>

		<guid isPermaLink="false">http://userservices.blog.gustavus.edu/?p=266</guid>
		<description><![CDATA[Passwords for WebAdvisor and email are not synchronized.  This makes it sometimes difficult to remember your WebAdvisor password.
If you don&#8217;t know your WebAdvisor password, you can have it reset and emailed to your Gustavus email account.   Just click the &#8220;I forgot my PIN and need to reset it&#8221; link on the lower left side on [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://userservices.blog.gustavus.edu/files/2009/10/forgotPIN1.jpg"><img class="alignright size-medium wp-image-272" title="forgotPIN" src="http://userservices.blog.gustavus.edu/files/2009/10/forgotPIN1-293x300.jpg" alt="forgotPIN" width="293" height="300" /></a>Passwords for WebAdvisor and email are not synchronized.  This makes it sometimes difficult to remember your WebAdvisor password.</p>
<p>If you don&#8217;t know your WebAdvisor password, you can have it reset and emailed to your Gustavus email account.   Just click the &#8220;I forgot my PIN and need to reset it&#8221; link on the lower left side on the following pages:</p>
<p>Faculty<br />
<a href="http://gustavus.edu/go/webadvisor/faculty" target="_blank">http://gustavus.edu/go/webadvisor/faculty</a></p>
<p>Student<br />
<a href="http://gustavus.edu/go/webadvisor/students" target="_blank">http://gustavus.edu/go/webadvisor/students</a></p>
<p>Employee<br />
<a href="http://gustavus.edu/go/webadvisor/employees" target="_blank">http://gustavus.edu/go/webadvisor/employees</a></p>
]]></content:encoded>
			<wfw:commentRss>http://userservices.blog.gustavus.edu/2009/10/28/dont-know-your-webadvisor-password/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Phishing email this weekend&#8230;</title>
		<link>http://userservices.blog.gustavus.edu/2008/03/10/phishing-email-this-weekend/</link>
		<comments>http://userservices.blog.gustavus.edu/2008/03/10/phishing-email-this-weekend/#comments</comments>
		<pubDate>Mon, 10 Mar 2008 14:08:53 +0000</pubDate>
		<dc:creator>Nicholas Sonsteby</dc:creator>
				<category><![CDATA[All Things Email]]></category>
		<category><![CDATA[Helpline]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Technology Issues]]></category>

		<guid isPermaLink="false">http://userservices.blog.gustavus.edu/2008/03/10/phishing-email-this-weekend/</guid>
		<description><![CDATA[Gustavus Technology Services will never ask for your password.
Be aware that this weekend an email, NOT FROM GUSTAVUS, was sent out regarding your email password. Please be aware that this is a scam/phishing attempt.  Thank you to those that brought it to our attention. Please delete the message immediately. Always remember, if you are [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Gustavus Technology Services will never ask for your password.</strong></p>
<p>Be aware that this weekend an email, NOT FROM GUSTAVUS, was sent out regarding your email password. Please be aware that this is a scam/phishing attempt.  Thank you to those that brought it to our attention. Please delete the message immediately. Always remember, if you are in doubt, please call the Technology Helpline at x6111</p>
<blockquote><p>Here is what the email looked like:<font color="#0000ff"><em><br />
From: Gustavus WebMail Management<br />
To: (deleted)<br />
Reply-to: (deleted)<br />
Subject: Comfirm Your Gustavus WebMail Account</em></font></p>
<p><font color="#0000ff"><em>Dear Gustavus WebMail Subscriber,</em></font></p>
<p><font color="#0000ff"><em>To complete your Gustavus WebMail account, you must reply to this email<br />
immediately and enter your password here (*********)</em></font></p>
<p><font color="#0000ff"><em>Failure to do this will immediately render your email address deactivated from<br />
our database.</em></font></p>
<p><font color="#0000ff"><em>You can also confirm your email address by logging into your Gustavus WebMail<br />
account at <a href="https://webmail.gac.edu/">https://webmail.gac.edu/</a></em></font></p>
<p><font color="#0000ff"><em>Thank you for using Gustavus WebMail !</em></font></p>
<p><font color="#0000ff"><em>THE Gustavus WebMail TEAM</em></font></p></blockquote>
<p>How do I notice that this is SPAM?</p>
<p>1. Look at the subject. Confirm is spelled wrong.</p>
<p>2. Look at the reply-to: address. The email address is to some email yahoo.uk address.</p>
<p>3. It does not mention anything about our phone number. They may be able to spoof an email address, but it is unlikely they know the Technology Helpline&#8217;s phone number.</p>
]]></content:encoded>
			<wfw:commentRss>http://userservices.blog.gustavus.edu/2008/03/10/phishing-email-this-weekend/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>E-mail Quotas</title>
		<link>http://userservices.blog.gustavus.edu/2007/12/11/e-mail-quotas/</link>
		<comments>http://userservices.blog.gustavus.edu/2007/12/11/e-mail-quotas/#comments</comments>
		<pubDate>Tue, 11 Dec 2007 21:51:57 +0000</pubDate>
		<dc:creator>Tami Aune</dc:creator>
				<category><![CDATA[All Things Email]]></category>
		<category><![CDATA[Helpline]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Technology Issues]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://userservices.blog.gustavus.edu/2007/12/11/e-mail-quotas/</guid>
		<description><![CDATA[Most users at Gustavus have an e-mail quota of 250 MB.  A quota limits the amount of disk space that each user can use.  If you are close to your e-mail quota, you will receive an e-mail notification.   To check your e-mail quota and usage, please visit the GTS Tools Page. [...]]]></description>
			<content:encoded><![CDATA[<p>Most users at Gustavus have an e-mail quota of 250 MB.  A quota limits the amount of disk space that each user can use.  If you are close to your e-mail quota, you will receive an e-mail notification.   To check your e-mail quota and usage, please visit the <a href="https://gts.gac.edu/gts/tools/">GTS Tools Page</a>.  Click on the &#8220;Check disk usage&#8221; link.  Your e-mail quota information and usage will be listed on the left side.</p>
<p>If you require additional space for your e-mail, please contact the <a href="mailto:helpline@gustavus.edu">Technology Helpline</a> (x6111).  If you have any questions or concerns regarding e-mail or other technology related issues, please contact the <a href="mailto:helpline@gustavus.edu">Technology Helpline</a> (x6111).</p>
]]></content:encoded>
			<wfw:commentRss>http://userservices.blog.gustavus.edu/2007/12/11/e-mail-quotas/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>A Work in Progress: Dual-Boot Classroom</title>
		<link>http://userservices.blog.gustavus.edu/2007/11/28/a-work-in-progress-apples-boot-camp/</link>
		<comments>http://userservices.blog.gustavus.edu/2007/11/28/a-work-in-progress-apples-boot-camp/#comments</comments>
		<pubDate>Wed, 28 Nov 2007 20:39:33 +0000</pubDate>
		<dc:creator>Nicholas Sonsteby</dc:creator>
				<category><![CDATA[Classroom Technology]]></category>
		<category><![CDATA[New Projects]]></category>
		<category><![CDATA[Technology Issues]]></category>
		<category><![CDATA[Windows]]></category>

		<guid isPermaLink="false">http://userservices.blog.gustavus.edu/2007/11/28/a-work-in-progress-apples-boot-camp/</guid>
		<description><![CDATA[Today, we have put the finishing touches on our first dual-boot computer lab. However, this indeed is a work in progress.
Our dual-boot classroom is located in the Olin Technology Center&#8217;s teaching computer lab. The lab consists of 9 Mac Mini&#8217;s that are running both Mac OSX Tiger and Windows XP. When you sit down at [...]]]></description>
			<content:encoded><![CDATA[<p>Today, we have put the finishing touches on our first dual-boot computer lab. However, this indeed is a work in progress.</p>
<p>Our dual-boot classroom is located in the Olin Technology Center&#8217;s teaching computer lab. The lab consists of 9 Mac Mini&#8217;s that are running both Mac OSX Tiger and Windows XP. When you sit down at the computer, you are presented with two options: Mac OS X or Windows XP.  All you need to do is click your desired operating system and voila! You will be taken to the login screen for either the Windows or OSX.</p>
<p>This teaching classroom was originally designed in summer of 2002 for a quiet, teaching space that could accommodate both Macs and PCs. With those older machines, we needed to have 2 computers (1 Mac, 1 PC) for each station, in a different room in order to reduce noise and heat. Although there were many advantages, there were drawbacks with that setup. If a computer froze or you needed to insert a CD/DVD or use a USB drive, you would be unable to since the computers were behind locked doors. Also, to have 18 computers turned on, all day, with older technology, was an energy waste.</p>
<p>Future plans include upgrading both operating systems to OSX Leopard and Windows Vista. There may even be a triple-option in the future adding a flavor of linux to the mix.</p>
<p>Stop by and give it a test drive. We would love to hear your feedback.</p>
<table align="left">
<tr valign="top">
<td>
<a href='http://userservices.blog.gustavus.edu/2007/11/28/a-work-in-progress-apples-boot-camp/workstation-before/' rel='attachment wp-att-87' title='Workstation Before'><img src='http://userservices.blog.gustavus.edu/files/2007/11/before1.thumbnail.jpg' alt='Workstation Before' /></a><br />
<a href='http://userservices.blog.gustavus.edu/2007/11/28/a-work-in-progress-apples-boot-camp/dual-boot-screen/' rel='attachment wp-att-90' title='Dual-Boot Screen'><img src='http://userservices.blog.gustavus.edu/files/2007/11/after2.thumbnail.png' alt='Dual-Boot Screen' /></a>
</td>
<td>
<a href='http://userservices.blog.gustavus.edu/2007/11/28/a-work-in-progress-apples-boot-camp/computers-before/' rel='attachment wp-att-88' title='Computers Before'><img src='http://userservices.blog.gustavus.edu/files/2007/11/before2.thumbnail.jpg' alt='Computers Before' /></a>
</td>
<td>
<a href='http://userservices.blog.gustavus.edu/2007/11/28/a-work-in-progress-apples-boot-camp/workstation-after/' rel='attachment wp-att-89' title='Workstation After'><img src='http://userservices.blog.gustavus.edu/files/2007/11/after1.thumbnail.jpg' alt='Workstation After' /></a>
</td>
</tr>
</table>
]]></content:encoded>
			<wfw:commentRss>http://userservices.blog.gustavus.edu/2007/11/28/a-work-in-progress-apples-boot-camp/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>Empty Your E-mail Trash Mailbox</title>
		<link>http://userservices.blog.gustavus.edu/2007/11/28/empty-your-e-mail-trash-mailbox/</link>
		<comments>http://userservices.blog.gustavus.edu/2007/11/28/empty-your-e-mail-trash-mailbox/#comments</comments>
		<pubDate>Wed, 28 Nov 2007 20:34:56 +0000</pubDate>
		<dc:creator>Tami Aune</dc:creator>
				<category><![CDATA[Technology Issues]]></category>

		<guid isPermaLink="false">http://userservices.blog.gustavus.edu/2007/11/28/empty-your-e-mail-trash-mailbox/</guid>
		<description><![CDATA[Be a good steward of your e-mail space and regularly empty your trash.   The messages in your Trash mailbox take up space on the mailserver, and count towards your e-mail quota.  Make sure you empty your Trash mailbox regularly.  To empty your Trash mailbox in Webmail click the Empty Trash icon [...]]]></description>
			<content:encoded><![CDATA[<p>Be a good steward of your e-mail space and regularly empty your trash.   The messages in your Trash mailbox take up space on the mailserver, and count towards your e-mail quota.  Make sure you empty your Trash mailbox regularly.  To empty your Trash mailbox in Webmail click the Empty Trash icon on the top toolbar.</p>
]]></content:encoded>
			<wfw:commentRss>http://userservices.blog.gustavus.edu/2007/11/28/empty-your-e-mail-trash-mailbox/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Daylight Savings Time Changes</title>
		<link>http://userservices.blog.gustavus.edu/2007/03/07/daylight-savings-time-changes/</link>
		<comments>http://userservices.blog.gustavus.edu/2007/03/07/daylight-savings-time-changes/#comments</comments>
		<pubDate>Wed, 07 Mar 2007 19:25:23 +0000</pubDate>
		<dc:creator>Tami Aune</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Technology Issues]]></category>
		<category><![CDATA[Time to Update...]]></category>

		<guid isPermaLink="false">http://userservices.blog.gustavus.edu/2007/03/07/daylight-savings-time-changes/</guid>
		<description><![CDATA[Not only is Daylight Savings Time changing our clocks, this year it is changing when we change our clocks.  This means that our computers have to change too.  All major software vendors have released patches and updates to ensure that the changes in Daylight Savings Time don&#8217;t cause us to be late for [...]]]></description>
			<content:encoded><![CDATA[<p>Not only is Daylight Savings Time changing our clocks, this year it is changing when we change our clocks.  This means that our computers have to change too.  All major software vendors have released patches and updates to ensure that the changes in Daylight Savings Time don&#8217;t cause us to be late for appointments.</p>
<p>Please verify that you have applied all the available patches and updates for your computer.  On Windows machines &#8211; watch for the yellow shield in the Task Menu (lower right hand corner).  Click on it and apply the updates.  For Macintosh users &#8211; run Software Updates.</p>
<p>For detailed directions for updating your computer please see <a href="http://www.gustavus.edu/gts/Daylight_Savings">Daylight Savings Time</a>.</p>
<p>If you have additional questions or concerns, please contact the Technology Helpline at x6111.</p>
]]></content:encoded>
			<wfw:commentRss>http://userservices.blog.gustavus.edu/2007/03/07/daylight-savings-time-changes/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>GAC Squad &#8211; Tonight!</title>
		<link>http://userservices.blog.gustavus.edu/2007/03/05/gac-squad-tonight/</link>
		<comments>http://userservices.blog.gustavus.edu/2007/03/05/gac-squad-tonight/#comments</comments>
		<pubDate>Mon, 05 Mar 2007 19:26:07 +0000</pubDate>
		<dc:creator>Nicholas Sonsteby</dc:creator>
				<category><![CDATA[All Things Virus]]></category>
		<category><![CDATA[Connectivity]]></category>
		<category><![CDATA[Helpline]]></category>
		<category><![CDATA[Technology Issues]]></category>

		<guid isPermaLink="false">http://userservices.blog.gustavus.edu/2007/03/05/gac-squad-tonight/</guid>
		<description><![CDATA[Need help registering your computer on the Gustavus (wired or wireless) network? Do you have virus-related computer problems?
Today, March 5th, the Gustavus Technology Helpline will be running its GAC Squad from 5:00-9:00pm in the Olin Computer Lab.
During this time, the Technology Helpline will be helping students register their computers on the wired and wireless networks [...]]]></description>
			<content:encoded><![CDATA[<p>Need help registering your computer on the Gustavus (wired or wireless) network? Do you have virus-related computer problems?</p>
<p>Today, March 5th, the <a href="http://www.gustavus.edu/gts/Technology_Helpline">Gustavus Technology Helpline</a> will be running its <a href="http://www.gustavus.edu/gts/GAC_Squad">GAC Squad</a> from 5:00-9:00pm in the Olin Computer Lab.</p>
<p>During this time, the Technology Helpline will be helping students register their computers on the wired and wireless networks and helping students with virus-related computer problems. This service does not require an appointment, however we ask that students remain in Olin while the Technology Helpline is working on their computer.</p>
<p>Bring your laptops! Bring your homework!<br />
If you have any questions or comments on services you would like to see us add, please email us at helpline@gustavus.edu or call the Technology Helpline. (x6111)</p>
<p>-Nick Sonsteby<br />
Technology Helpline Coordinator</p>
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