User Services

Category: Helpline

  • Duplicate Email Messages

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    tami

    The Technology Helpline has taken numerous calls recently from users reporting duplicate email messages. Many of the these duplicates are being caused by mailing lists that have errors (incorrect usernames) in them. If you are getting duplicate emails, please call the Technology Helpline at x6111 and report the name of the mailing list. We can…

  • Job Opening: User Services Coordinator/Macintosh – Technology Services

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    nsonsteb

    User Services Coordinator/Macintosh – Technology Services   Gustavus Adolphus College is seeking a User Services Coordinator who will assist the campus in the support, configuration, and implementation of computing resources as they relate to instruction and learning. As one of four key persons responsible for developing and implementing a vision and mission for campus technologies,…

  • Technology Helpline – January Hours

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    nsonsteb

    Hi everybody, We at the Technology Helpline hope that you all are having a wonderful new year. Our January Term hours are: Monday-Thursday: 8am-7:30pm Friday: 8am-4:45pm Saturday: Closed Sunday: Closed If you having problems connecting your laptop to a residence hall printer or connecting to the Gustavus Network, stop by anytime during our January Hours…

  • Kudos to the Technology Helpline Student Staff

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    tami

    The Technology Helpline is the help desk that supports the entire Gustavus campus community with its computer needs. The Helpline is composed of 49 work-study students and 3 full-time college employees. So far this fall the Technology Helpline has resolved over 2,500 cases. This number is very similar to last year. The difference this fall…

  • Technology Helpline Thanksgiving Hours

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    nsonsteb

    The Technology Helpline will be closed on Thursday, Friday, and Saturday this week. We will re-open on Sunday, November 26th at 6pm. Any e-mails or voicemails sent to the Technology Helpline will be attended to on Sunday evening. Have a great break! -Nick Please visit our website for more infomation. http://www.gustavus.edu/gts/Technology_Helpline 

  • Need computer help?

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    nsonsteb

    October 31st 2006 – Stop by the lower level of the Campus Center. The Technology Helpline has a table to answer computer questions, help people get connected to the network, and help remove your computer viruses. Stop by for some advice, candy, or to sign up for prizes!

  • GAC Squad – Tonight!

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    nsonsteb

    Need help registering your computer on the Gustavus (wired or wireless) network? Do you have virus related problems?Today, October 30th, the Gustavus Technology Helpline will be running its GAC Squad from 5:00-9:00pm in the Olin Computer Lab. During this time, the Technology Helpline will be helping students register their computers on the wired and wireless…

  • GAC Squad – Thursday!

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    nsonsteb

    Need help registering your computer on the Gustavus (wired or wireless) network? Do you have virus related problems? Tomorrow, October 19th, the Gustavus Technology Helpline will be running its GAC Squad from 2:30-9:00pm in the Olin Computer Lab. During this time, the Technology Helpline will be helping students register their computers on the wired and…

  • Windows Updates

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    tami

    Microsoft released an update yesterday (9/26/2006) that addressed a known vulnerabiltiy with Internet Explorer. The vulnerability could potentially allow malicious code to be executed on a users computer, just by visiting an infected web site with Internet Explorer. For more details, please see ZDNet or Microsoft sites. Gustavus users will be prompted to install the…

  • Printer Woes

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    tami

    This summer, Technology Services replaced all the printers in all the residence hall labs with new black and white laser printers. The old printers had printed hundreds of thousands of copies and had become difficult to keep in good working condition in this demanding environment. The new printers have caused some unexpected problems in the…