User Services

Category: Technology Issues

  • GAC Squad – Tonight!

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    nsonsteb

    Need help registering your computer on the Gustavus (wired or wireless) network? Do you have virus related problems?Today, October 30th, the Gustavus Technology Helpline will be running its GAC Squad from 5:00-9:00pm in the Olin Computer Lab. During this time, the Technology Helpline will be helping students register their computers on the wired and wireless…

  • Email/Home Directory Outage

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    nsonsteb

    Wednesday night, around 10:30pm, the servers that handle email/home directories went down, causing problems with checking email and accessing files stored on users’ home directories. At 11:00pm, all services were restored. If you have any questions, please contact the Technology Helpline at x6111.

  • Windows Updates

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    tami

    Microsoft released an update yesterday (9/26/2006) that addressed a known vulnerabiltiy with Internet Explorer. The vulnerability could potentially allow malicious code to be executed on a users computer, just by visiting an infected web site with Internet Explorer. For more details, please see ZDNet or Microsoft sites. Gustavus users will be prompted to install the…

  • Printer Woes

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    tami

    This summer, Technology Services replaced all the printers in all the residence hall labs with new black and white laser printers. The old printers had printed hundreds of thousands of copies and had become difficult to keep in good working condition in this demanding environment. The new printers have caused some unexpected problems in the…

  • International Center Switch Upgraded

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    tami

    Before 7 am this morning (Friday), the main switch that controls the network in the International Center was upgraded. International Center residents may need to reboot their computers. Other questions or concerns can be referred to the Technology Helpline at x6111.

  • Facebook- Adopting Open Admission

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    nsonsteb

    Do you have a Facebook account? Do you like the fact that only a certain people can register and be a Facebook member?  Guess again. They are changing their admission requirements -  to anybody with Internet access. Please see the following link:  http://adage.com/digital/article?article_id=111795 Originally they have slated this major change to take place on September…

  • Return of the Hitlist and Dutyperson!

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    tami

    During the academic year the managers of the Technology Helpline use two tools to help coordinate the daily activities of all our employees.  The Hitlist and the Dutyperson. The Hitlist has matured and changed over the years, and has changed yet again this year.  We hope it will continue to change during the year.  This…

  • Users in the Residence Halls: Please re-register your Wired connection.

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    nsonsteb

    Note: Users were un-registered at 9am on Monday, August 28th. If you registered after this time, please disregard. As the start of the year is drawing near and summer student employees, CFs, and athletes are making their way to their permanent room assignments, students and other users that make use of the Wired connections in…

  • Up and Running Training to Begin

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    tami

    Every year we host a week long training session for Technology Helpline employees. This week long training session begins at 9 am on Tuesday, August 29th and runs until Friday the 31st.  Immediately following the training session, the New Students (Class of 2010) begin arriving on campus and asking for our help and assistance. After…