Archive for 2011

Technology Helpline December/January Hours

December 19th – 23rd: 8:00am – 4:45pm December 24th – January 2nd: CLOSED January 3rd: Start regular January Interim Experience Hours  

Technology Helpline Fall Break Hours

Friday, October 21st:          8am – 4:45pm Saturday, October 22nd:       CLOSED Sunday, October 23rd:          CLOSED Monday, October 24th:         8am – 4:45pm Tuesday, October 25th:        8am – 4:45pm Wednesday, October 26th:   8am – 11pm If you need to contact the Technology Helpline, please call 507-933-6111 or e-mail us at    

Gustavus Virtual Lab – Bringing lab software to your room

The Gustavus Virtual Lab offers remote access to full lab desktop machines from both on and off campus.  This allows access to most of the software in the computer labs from the comfort of your residence hall room or your house off campus. All that is needed to get started is a simple install of […]

Printing to lab printers from your machine

Students can easily setup their personal laptop or desktop to print to any public lab printer.  This includes the printer in their residence hall and the printers in the library. For more information, please refer to the following wiki articles.

User Account Control Prompt While Opening Firefox or Thunderbird

Have you seen this prompt on your computer when you open Firefox or Thunderbird?   This is the User Account Control prompt asking for permission to run an application as an administrator.  This permission is required to install the updates for Firefox and Thunderbird.  If you notice this prompt and it says: Program name: Firefox […]

GTS SOS – Introduction to Remote Assistance

You may have noticed a Gustavus icon appear on your Gustavus-owned desktop or laptop that is labeled GTS SOS. This icon will enable you to connect an online help service. This is meant to provide another means of service provided by the Technology Services Full Time staff members. This icon, when double clicked, will connect […]

Gustavus Network Registration: Symantec Endpoint Protection and Windows Updates

A new version of Symantec Endpoint Protection is required to register your computer so it can be used on the Gustavus network. If you have a previous version of the Gustavus provided anti-virus, Symantec Endpoint Protection, you will receive a notification to update to the new version. Please run this update on your computer. Gustavus […]

Planned Internet Outage – June 7th, 2011 – 7:30am

On June 7th, 2011 at 7:30am, we will experience a brief Internet outage. This outage may last up to 15 minutes, but we expect it will be brief. This outage is needed for Technology Services at Gustavus to provide a redundant Internet connection.

Technology Helpline Spring Semester Finals Hours

Please stop by Olin or send us an e-mail at with questions! Monday, May 23rd: 8:00am – 4:45pm Tuesday, May 24th: 8:00am – 4:45pm Wednesday, May 25th: 8:00am – 4:45pm Thursday, May 26th: 8:00am – 4:45pm Friday, May 27th: 8:00am – 4:45pm Saturday, May 28th: Closed Sunday, May 29th: Closed Monday, May 30th: Closed […]

Gustavus website maintenance

The Gustavus website will receive maintenance on Monday, April 11 from 1–3 p.m. During this time, parts of the Gustavus website will be unavailable. We apologize for any inconvenience this may cause.   If you have any questions, please contact the Technology Helpline x6111.