User Services
Software security updates for Adobe Acrobat, Java and Firefox
The newest security updates for Adobe Acrobat, Java and Firefox will begin deploying to all computers running Windows Friday night. These fixes will patch security holes in Adobe Acrobat, Java and Firefox. If you have any questions, please contact the Technology Helpline x6111.
Technology Helpline December/January Hours
December 19th – 23rd: 8:00am – 4:45pm December 24th – January 2nd: CLOSED January 3rd: Start regular January Interim Experience Hours
Technology Helpline Fall Break Hours
Friday, October 21st: 8am – 4:45pm Saturday, October 22nd: CLOSED Sunday, October 23rd: CLOSED Monday, October 24th: 8am – 4:45pm Tuesday, October 25th: 8am – 4:45pm Wednesday, October 26th: 8am – 11pm If you need to contact the Technology Helpline, please call 507-933-6111 or e-mail us at helpline@gustavus.edu.
Gustavus Virtual Lab – Bringing lab software to your room
The Gustavus Virtual Lab offers remote access to full lab desktop machines from both on and off campus. This allows access to most of the software in the computer labs from the comfort of your residence hall room or your house off campus. All that is needed to get started is a simple install of [...]
Printing to lab printers from your machine
Students can easily setup their personal laptop or desktop to print to any public lab printer. This includes the printer in their residence hall and the printers in the library. For more information, please refer to the following wiki articles. https://gustavus.edu/gts/Academic_printers https://gustavus.edu/gts/Residence_hall_printers
User Account Control Prompt While Opening Firefox or Thunderbird
Have you seen this prompt on your computer when you open Firefox or Thunderbird? This is the User Account Control prompt asking for permission to run an application as an administrator. This permission is required to install the updates for Firefox and Thunderbird. If you notice this prompt and it says: Program name: Firefox [...]
GTS SOS – Introduction to Remote Assistance
You may have noticed a Gustavus icon appear on your Gustavus-owned desktop or laptop that is labeled GTS SOS. This icon will enable you to connect an online help service. This is meant to provide another means of service provided by the Technology Services Full Time staff members. This icon, when double clicked, will connect [...]
Gustavus Network Registration: Symantec Endpoint Protection and Windows Updates
A new version of Symantec Endpoint Protection is required to register your computer so it can be used on the Gustavus network. If you have a previous version of the Gustavus provided anti-virus, Symantec Endpoint Protection, you will receive a notification to update to the new version. Please run this update on your computer. Gustavus [...]
Planned Internet Outage – June 7th, 2011 – 7:30am
On June 7th, 2011 at 7:30am, we will experience a brief Internet outage. This outage may last up to 15 minutes, but we expect it will be brief. This outage is needed for Technology Services at Gustavus to provide a redundant Internet connection.
Technology Helpline Spring Semester Finals Hours
Please stop by Olin or send us an e-mail at helpline@gustavus.edu with questions! Monday, May 23rd: 8:00am – 4:45pm Tuesday, May 24th: 8:00am – 4:45pm Wednesday, May 25th: 8:00am – 4:45pm Thursday, May 26th: 8:00am – 4:45pm Friday, May 27th: 8:00am – 4:45pm Saturday, May 28th: Closed Sunday, May 29th: Closed Monday, May 30th: Closed [...]
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